Ways To Combat Negative Yelp Reviews: Have A Look

Negative reviews:
A bad review is like baking a cake with all the best ingredients and having someone sit on it. In today’s digital world, Yelp reviews got more power than ever. They are important to such extent that they can make or break your business.
No doubt, a positive review will better your online presence and will drive you a steady stream of buyers to your door. Contrary to it, bad or negative Yelp reviews will act as consumer retention. If you don’t handle negative reviews properly, then it will do a lot of damage to your business.
Every small business owner wants to remove these filthy Yelp reviews as they have the potential to harm your business with negative reviews. Websites like Yelp has designed an algorithm to catch fake Yelp reviews – it is indeed a great challenge.
Reasons behind negative reviews:
Most business, restaurant or store owners don’t have an idea of where these negative Yelp reviews are coming. If you are providing remarkable services then you will definitely deserve a reward in terms of positive Yelp reviews, right?
Some reasons for negative Yelp reviews are listed below:

  • When an employer has rude to a client.
  • Services offered or advertised incorrectly.
  • The client has found some flaws in your services.
  • Sometimes clients overreact to a small problem.
  • A business competitor seeking to take revenge on you.
  • Competitor posts fake review.


 So, what should one do?
Yes, negative reviews have been a major concern for your business. That’s how to follow the below guideline.

  1. Be responsive:

As stated above, ‘Be Responsive, Not Reactive’- it means you need to monitor all online Yelp reviews both bad and good in order to connect with your customer. Don’t be defensive – ‘customer is not always right’, some people post negative reviews to get a public attention. To fix this issue, just show your customers that you care about them.

   2. Question the bad reviewer:
Few reviewers will report false information about your place of business. Yelp does have a button that will flag the review as inappropriate.  When a bad review is posted, it’s time to act quickly. Try to establish communication with your unhappy customers.
      3. Check Yelp reviews regularly:
You need to be sure when to check your reviews. Most business owners don’t monitor their Yelp reviews regularly. That’s why – it is very important to stay on top of your business and manage these reviews as early as possible.
   4. Don’t take reviews personally:
It sometimes very difficult to accept negative reviews especially when your business is an extension of you personally. Try not to take the reviews personally. It’s quite easy for users to be harsh on the internet rather than being in personal life. Users will post their top-aggression and top criticism on the internet.

  5. Be honest:
You need to be honest – don’t post only positive Yelp reviews always follow the best practices. Don’t ask users to post positive reviews on your business page. This is against the Yelp policies. The written reviews must be detailed and thoughtful.
Final thoughts:
Yelp is not in the favor of asking users to review your business page. Not doing anything remarkable and hoping for some positive response is just like waiting for rain in a drought. Share your experiences with Yelp reviews.









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