How To Take Down Bad Yelp Reviews

Bad reviews:
“A bad review is like baking a cake with all the best ingredients and having someone sit on it”- Danielle Steel. As a business owner, you need to care about your customer’s thoughts. Online Yelp reviews will impact your business revenue directly if they left unchecked.
During the last 6 years, websites offering customer evaluation of products have grown. Online reviews are more trustworthy than traditional marketing as 24% consumers read online Yelp reviews before making a buying decision.
Negative review can’t be ignored – bad Yelp review could be ghastly for your business. You have probably got the idea of negative review. So, how you get Yelp to remove negative reviews?

Removing bad reviews:
Any negative Yelp review is very difficult to take down. That’s why you need to build your strong online presence to overcome the shadow of a bad review. A single bad review out of 10 looks a bit different than one out of two.
As a business owner, you can’t delete a Yelp review but you can flag such reviews that have violated the Yelp policies. You can also include an explanation to support the flagging. Given are some reasons not to delete the negative Yelp reviews.


Don’t break the relationship:
When someone mocks your business on Yelp, you need to answer them kindly as they were kind enough to come to you first. If you delete that negative comment then you will make your customer frustrated by giving him an idea that you don’t care about his feedback.
It will make the reviewers fire and they will leave more bad reviews about your business. To overcome this issue, let the comment sit on your Yelp business page, and try to address it calmly. As said “It’s always better to keep the conversation at your own house”.

Turn negativity into positivist: 
When someone lefts a bad review about your company, then he is giving you a chance to change the overall conversation. In-spite of just deleting the negative review, listen to the reviewer what he is telling you. Try to understand the scenario where the communication breakdown occurred. Invite your reviewers back to your page and you get a chance to turn a negative review into a positive one.

Negative reviews create balance:
When you see any business listing that has only 100% positive reviews then you might be thinking that the company has bought some 5 star ratings. Because it is not natural, even the world’s best business having best customer service is going to attract a negative review at some point.
If your business listing has got plenty of positive reviews, then a single negative review will not going to hurt you. The negative remark will create a balance and will make the buyer more comfortable buying from you.



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