Responding Yelp Reviews In The Right Way

It’s a common belief that 92% of users read online Yelp reviews. Yelp is no doubt has got 145 million monthly visitors. If you are running a local business, Yelp is certainly your business partner.
Yelp profile is probably the best site for your business; now check if your Yelp profile is showing up in the search results. You need to check how high the page is ranking in Google’s search results. You need to boost the visibility of your profile on the search engines.
If your Yelp profile has got 4 to 5-star reviews, then you got a great chance to start your profile boost.

  • If your Yelp profile is not updated, then try to update it first. 
  • List all the relevant categories for your business.
  • The next step is to create your photo gallery, add at least 5 to 10 pictures to your profile.




 Try to avoid Yelp mistakes:

  • Timeliness is everything, that’s why you need to review within 24 hours. Responding to the reviews properly will enable you to rank you star ratings to 33%. 
  • When you are ought to respond to reviews, we see most people get defensive. Be patient and try to look every bit of the written review. Before writing a review, you need to take a look at the written review.
  • Never respond negatively to the bad reviews, be professional and try to respond to him publicly. Writing a public review online is a sign that you appreciate customer feedback.

Follow the guideline:
Try to follow the below guideline.
Be thankful:
When a customer reviews on your profile, you need to be thankful to the reviewer. It’s the best way to appreciate customer’s review. When you respond to the reviews with thanks, then it will create a good gesture. It’s the best way to create a relationship between you and customers.
Highlight positive aspects:
Try to highlight something positive in the written reviews. If someone has posted a negative review, then you need to take the criticism positively, instead of giving negative remarks to it be sensible and take criticism positively.

Share your business philosophy:
Try to boost your business philosophy – if you don’t do this then you can’t get your desired results.
Do the conversation:
Apart from responding them online, you can also respond to the reviews offline via direct messaging, using the phone number or using your email ID.
Bottom line:
So, we have concluded that responding to reviews is the best way to join the conversation with your customers online. It helps in reflecting your customer service practices and eventually builds buying confidence in users. So, try to respond to your Yelp reviews today by logging in to your Yelp for the business user account.


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